Echt jetzt: Wie ist das mit dem Servicekatalog und dem Portfolio? Letztens wurde ich von einem Kollegen gefragt, wie ich zur Meinung von Gartner bezüglich der Frage: <Service Katalog vs. Service Portfolio< stehe. Ich kannte den Artikel nicht, wurde aber…
This is my online-presentation „Stop Trying to Delight Your Service Customers“ about service customer loyalty form February 12th 2015. Please find the full recording here on the BrightTalk Platform, or watch the slides here on Slideshare: Abstract Conventional wisdom holds that to satisfy service…
My presentation “The Service Catalog Portal – Your window to your customer” was recorded on April 9 2014 on the BrightTalk Platform. You can watch the recording here on BrightTalk: Or you can watch the slides her on SlideShare [slideshare id=33410412&doc=servicecatalog-martinpscheidl-itsmf-140411075758-phpapp01]…
My presentation “The Service Catalog Portal – Your window to your customer” was recorded on April 9 2014 on the BrightTalk Platform. You can watch the recording here. The following question came up during my presentation: Q: Do you think that…
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